Terms and Conditions
By placing an order on this site, you agree to the following terms & conditions.
Shipping & Delivery Our warehouse is open Friday. We will ship your items within 7 working days of receiving your order. You will receive a confirmation e-mail on the day your order ships. For shipping options, please see ‘Shipping Options’ at the foot of the page. Please ensure you enter your delivery address details accurately. Any parcels that are returned to us due to incorrect delivery address details, will be refunded minus the delivery charge.
Privacy & Security We collect only the basic personal details required to process your order. We do not store any customers financial or credit card details in any form. We will not trade, resell, sell, or redistribute information that you provide to us, to any other companies, organisations or individuals. Any pages where you enter or amend personal details are encrypted. All secure pages will begin with https://. We do not collect any card details from you directly. We may also store information about you using cookies (files which are sent by us to your computer or other access device) which we can access when you visit our site in future. If you want to delete any cookies that are already on your computer, please refer to the instructions for your file management software to locate the file or directory that stores cookies. Information on deleting or controlling cookies is available at AboutCookies.org.
Returns, Refunds & Replacements We guarantee your satisfaction. All of our products come with a no fuss guarantee. The cancellation period ends on the expiry of the period of 7 working days beginning with the day after the day on which you received the goods. If you wish to cancel an order under these terms, first contact us and then return your products unopened within 7 days of receiving your parcel. If your parcel is ‘lost’, we will either refund in full, or resend your order at our sole discretion. Please refer to ‘Shipping Options’ at the foot of the page to see when a parcel is considered lost. Damages or shortages should be reported to Customer Service.
Ordering This website operates on an ‘invitation to treat’ basis and not as an ‘offer for sale’ as a result, The Official Web Shop Ltd reserves the right to decline any order received. This site is not intended for bulk or trade orders.
Payment & Pricing All transactions on this site are carried out in USD. The currency display options are updated daily, but are estimates only. The actual charge in your home currency will be determined by your credit/debit card provider at the time of your transaction.We accept PayPal, Credit Card and Debit Card payments via Evo Payments. We will not be held responsible for pricing errors due to software mal-functions, or human error.